Playing an online casino game is one of the best entertainment sources. However, there are often times that people face problems with their casino account. No matter how good a casino is, there is a chance of trouble with payment transactions. One of the most common issues that the players face is blocking of the account. This can be caused due to a lot of factors and there are some easy ways in which you can get your account unblocked.
What To Do When Casino Account Is Blocked?
There are times when the players log into their casino account and they get the message that the account has been blocked. The first thing you do is, not panic. The situation can be sorted easily. However, to do so, you need to be able to think clearly. Also, don’t just open a live chat or call customer care to yell at them. This might cause a delay in your unblocking. Account handling issues are pretty common and blocking is one of them. Issues such as verification or unidentified login attempts and much more can lead to blocking. We have a bunch of tips that can help you deal with the problem.
The Common Casino Account Issues
Before we come to the solution, it is important to identify the problem. Hence let us take a look at all the reasons that your casino account could have been blocked.
Verification of your documents is taken very seriously by the online casinos. So, if your documents cannot be verified, this can easily lead to its suspension. This can happen during bank verification and is pretty common.
One of the most common reasons for casino account block is failed login attempts. Most of the online casinos have strict security regulations. So, if they find any unusual activity in your account, they will immediately block it to save any further damage. Even if the person trying to login the account is you, the casino will block the account. However, it is easy to unblock the account in this case.
- Detection of Duplicate Account
One person is allowed to have only one account in an online casino. Hence, if the casino detects a duplicate account with your name and details, both of the accounts will be blocked. This can also happen if there are two accounts with the same IP address.
If you have not read the terms and conditions of the casino thoroughly, you should do so. Violation of the terms is also one of the reasons your casino account can get locked. Make sure you do not indulge in any activity that is against the terms and conditions.
If there is any fraud information detected in your casino account, it can lead to suspension. As said, the verification procedure is thorough in the casinos. Hence it is better to give real information. Also if the casino catches any fraudulent activity in your account, you will be blocked.
People under the age of 18 years are not allowed to play at the casinos. Hence if your age is below 18, you will be blocked from the casino websites.
How Can You Unlock the Casino Account?
The first step you should take is to contact the customer support and tell them the problem calmly. If they do not have a live chat option, you can call them. You will get the reason for account blocking from the customer support. You can also ask them to help you with the unlocking. If there is an issue with verification, you will have to send in more documents. Some cases such as breaching of terms and conditions can permanently deactivate your account.
So, the only option that you have when you face casino account problems is to raise a complaint and we are sure that you will find the best solution.